Frequently asked questions
What is your estimated delivery time?
Standard Timeline: We will work quickly to ship your order as soon as possible. Orders ship from China with an estimated delivery time of around two weeks (14 business days) to most destinations.
Potential Delays: Please note: Delivery may be extended due to unforeseen circumstances such as customs inspections, logistics congestion, or regional disruptions.
How much does shipping cost?
- Orders under $50: $10 Shipping
- Orders $50+: FREE Shipping
What is the return policy?
- Return Shipping Costs: Customers are responsible for the cost of return shipping for items returned for reasons not related to product defects or quality issues.
How should I fill in my shipping address to ensure successful delivery?
Complete & Accurate Shipping Address Required:
To prevent delivery failures or lost packages, provide a complete and accurate shipping address during checkout, including:
- Full street name and number
- Apartment/Unit details (if applicable)
- City, state/province, and postal code
- Valid contact phone number (crucial for carrier coordination)
Critical Warning:
Note: We are not responsible for packages lost or returned due to incorrect, incomplete, or missing address/phone information provided by the buyer. The buyer assumes all risks for such delivery failures.